Our Team & Partners
Our team is comprised of members who built our network and services over the past 24 years. As industry experts and partners, they’ve expanded network and service offerings, provided best-of-breed customer-centric solutions in internet & network connectivity. We also provided network and data redundancy and SD-WAN. Among the services provided were also unified hosted voice communications, managed IT services, compliance, security, and on-site data cabling. These are among the most common services provided by our excellent team and partners!
Our team has diverse backgrounds in different industries and verticals, and can guide our customers on the best-of-breed solutions, based on their needs. Some of our team members have experience in guiding and providing services and solutions to early stage, small, medium, and large enterprises, thus helping them to meet their technology and business need challenges. Many have held different leadership roles, in technology and business.
Our team of solution specialists have educational foundations and experience with multiple projects. These backgrounds have equipped them with an understanding of the current technological and business challenges faced by both small, medium, and large businesses. This enables them to deliver customer-centric value-proposition based solutions. Our operations involve overseeing the maintenance and expansion of the services and solutions, as well as providing technical support.
Our team provisions oversee all ProSpeed and Partner Services and Solutions including Fiber Network, Broadband, and Hosted Voice Over Internet Protocol (VoIP). Also, Internet & network connectivity, redundancy, SD-WAN, unified hosted voice communications, managed IT services, compliance, security, and on-site data cabling. They also help the Engineering Team by creating work orders, tracking IPs, and ensuring all installations and product changes that flow through ProSpeed's processes.
Services and Solutions Delivery Guide
REGIONAL & LOCAL TECHNICAL TEAMS
In addition, we have regional & local technical teams for installation & operational performance of all the products & services. We train, assign monitor, guide, support and feedback to the customers, further drawing on the expertise and support of our corporate & partner teams to provide best-of-breed customer-centric solutions.
Other team members are telecom professionals with experience in outside business-to-business support. Our customer experience and support professionals enable liaisons between the various suppliers to provide best-of-breed customer-centric solutions solutions.
The team identifies opportunities for using professional resources (i.e. Engineering, Complex Provisioning) and recommends these services for customer-centric solutions.
In addition, the team has members experienced in planning, designing and implementing cloud strategy, contact centers, voice & data services, network hardware, and WAN/LAN services.
They can also help with disaster recovery, SD-WAN, AI, cyber security, project management and professional services.
Furthermore, the team has access to several solution architects and engineers at ProSpeed’s partner s to provide our customers with the best-of-breed solutions, so that projects get installed smoothly.